Privacy Policy

This Privacy Policy explains how NEYLA DISTRIBUTION LTD collects, uses, stores, and protects personal information when you visit our website or contact our team.

Information We Collect

Depending on how you interact with our website, we may collect:

• Name and contact details.
• Email address and telephone number.
• Billing and delivery information.
• Order-related information.
• Customer service communications.
• Technical information such as browser type, device information, and website usage data.

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How We Use Information

Information may be used for the following purposes:

• Processing and managing orders.
• Providing customer support.
• Responding to enquiries.
• Managing product deliveries.
• Improving website performance and user experience.
• Maintaining website security.
• Meeting legal and regulatory obligations.

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Order Information

Information submitted during checkout may be used to process orders, communicate order updates, verify customer details, and provide support related to purchased products.

Accurate information helps us fulfil orders efficiently and provide appropriate customer assistance when required.

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Customer Communications

If you contact us by email, telephone, or contact form, we may retain communications for customer service, record-keeping, and quality assurance purposes.

Communication records may be reviewed to help resolve enquiries, returns, or order-related matters.

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Information Sharing

We do not sell personal information to third parties.

Information may be shared where necessary with service providers involved in operating the website, supporting customer communications, fulfilling deliveries, or meeting legal requirements.

Any sharing is limited to information reasonably required for the relevant purpose.

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Data Retention

Personal information is retained only for as long as reasonably necessary for operational, legal, accounting, customer support, or record-keeping purposes.

When information is no longer required, appropriate measures are taken to securely delete or anonymise it where practicable.

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Data Security

We take reasonable technical and organisational measures to help protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

While no system can guarantee absolute security, we continuously seek to maintain appropriate safeguards for information handled through our website.

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Your Rights

Subject to applicable law, individuals may have rights regarding their personal information, including:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of information where appropriate.
• Objecting to certain processing activities.
• Requesting information regarding how personal data is used.

Requests may be submitted using the contact details below.

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Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, analyse website usage, remember user preferences, and improve overall performance.

Additional information can be found in our Cookie Policy.

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Policy Updates

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes.

Updated versions will be published on this page and become effective upon publication.

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Contact Information