Shipping Policy

This policy explains how orders are processed, prepared, and delivered by NEYLA DISTRIBUTION LTD.

Order Processing

Orders are reviewed and prepared for dispatch after successful order confirmation. Most orders are processed within 1–2 business days, excluding weekends and public holidays.

During periods of increased demand, processing times may occasionally require additional time. If any significant delay occurs, customers may be contacted using the information provided during checkout.

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Delivery Coverage

Delivery services are available to eligible delivery locations supported by our shipping partners. Availability may vary depending on destination and courier service coverage.

Orders can only be delivered to complete and accurate addresses provided during checkout.

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Estimated Delivery Time

Following dispatch, standard delivery generally takes approximately 2–7 business days.

Delivery estimates are provided for guidance only and may vary due to factors beyond our direct control, including weather conditions, courier operations, transportation disruptions, or seasonal demand.

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Dispatch Confirmation

Once an order has been prepared and dispatched, a confirmation notification may be issued where applicable. Delivery updates may depend on the services provided by the selected courier.

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Address Accuracy

Customers are responsible for ensuring that all delivery information is accurate and complete before submitting an order.

NEYLA DISTRIBUTION LTD cannot be responsible for delays, failed deliveries, or additional handling requirements resulting from incorrect, incomplete, or outdated address information.

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Delivery Delays

While every effort is made to ensure timely dispatch and delivery, delays may occasionally occur due to factors outside normal operating procedures.

Such circumstances may include courier network delays, severe weather conditions, transportation interruptions, public holidays, or other operational factors.

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Damaged Deliveries

If an item arrives visibly damaged, customers should contact us within 48 hours of delivery and provide clear photographs of the packaging and affected item where possible.

Each case will be reviewed individually to determine the most appropriate resolution.

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Missing Deliveries

If a delivery has not arrived within the expected timeframe, customers should contact us for assistance.

We may work with the relevant courier service to investigate the delivery status and provide updates where available.

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Multiple Item Orders

Orders containing multiple products may occasionally be dispatched separately depending on stock allocation, packaging requirements, or operational considerations.

Separate shipments do not result in additional delivery charges.

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Customer Support

For questions relating to delivery, order handling, or shipment enquiries, please contact our support team.